They're not beating you on price.
They're beating you to the inbox.
Speed wins. Forgepoint makes you the fastest service center in every inbox.
What's costing metal service centers orders every day
Phone's ringing, inbox is full
Your inside sales reps are juggling phone calls, emails, and walk-ins. Every RFQ feels urgent. The small orders pile up while the big opportunities wait.
Stock check, price check, repeat
Check inventory. Look up base price. Apply customer-specific pricing. Calculate cut charges. Add freight. It takes 15 minutes for a quote that might be worth $500.
First to quote wins
Your customers are sending the same RFQ to three service centers. The one who responds first usually gets the order. But your team is still working through yesterday's requests.
Good reps doing bad work
You hired experienced salespeople to grow accounts and solve problems — not to copy part numbers from emails into your ERP all day.
How it works
Mike Reeves, Purchasing
Need pricing - 304 SS sheet
Need pricing on the following, delivered to our Columbus facility:
- 304 SS sheet, 4' x 8' x 0.125"
- Qty: 12 sheets
- Need mill certs
- Can you also price cut-to-size: (2) 24" x 36" pieces per sheet?
Let me know lead time. Trying to get this ordered today.
- Mike
Hartfield Manufacturing Co.
AI Inside Sales Rep
| ITEM | QTY | UNIT | TOTAL |
|---|---|---|---|
| 304 SS Sheet 4x8x0.125" | 12 | $187.50 | $2,250.00 |
| Cut-to-Size (24x36) | 24 | $8.50 | $204.00 |
| Mill Cert Fee | 1 | $25.00 | $25.00 |
| Freight (Columbus, OH) | 1 | $145.00 | $145.00 |
| Total | $2,624.00 | ||
Stock verified: 47 sheets available
Customer pricing tier applied (Tier 2)
Lead time: 3-5 business days
Quote Sent
Attached is pricing for the 304 SS sheet with cut-to-size and mill certs.
We have 47 sheets in stock, ready to ship. Lead time is 3-5 business days to Columbus.
Total: $2,624.00
Let me know if you want to proceed and I'll get this on the schedule.
- Great Lakes Steel & Alloy
Quote sent in 2 minutes. Not 2 days.
Your AI Inside Sales Rep, working 24/7
Reads the RFQ
Extracts part numbers, quantities, specs, and delivery requirements from emails. If anything is missing or unclear, Forgepoint emails the customer to clarify before quoting.
Builds the quote
Checks real-time inventory, pulls customer-specific pricing from your ERP, calculates processing charges, and applies freight.
Sends for approval
Every quote is reviewed by your team before it goes out. Your reps approve, adjust, or add context — then Forgepoint sends and logs everything in your system.
- 3-5 days average quote turnaround
- Reps spending 60% of time on transactional quotes
- Quotes stuck in inbox over weekends
- Losing orders to faster competitors
- High-value customers waiting behind small orders
- Same-day quotes (often within minutes)
- Reps focused on strategic accounts
- 24/7 quote coverage, including weekends
- First to quote, first to win
- Priority routing for high-value opportunities
35-50%
of deals go to the vendor who responds first
Industry research on RFQ win rates
2+ hours
Average time to manually quote a single RFQ
Time your reps could spend on strategic accounts
24/7
Quote coverage without adding headcount
Nights, weekends, holidays — Forgepoint is working
Frequently asked questions
Stop losing orders to faster competitors.
See how Forgepoint handles RFQs for metal service centers. 15 minutes. No commitment.